Cancellation Policy

We ask that you cancel 24 hours in advance or you will be charged half of your service. If we do not have your credit card information, we will apply it onto your next service. 

Confirmation Policy

We ask that you use our confirmation system to confirm your appointment as we have an extensive waiting list. We need to be certain you will be here in the event that we need to fill that space.

Corrections Policy

 

We pride ourselves in delivering the best service we can for our guests! If you ever find yourself unhappy with your service, we ask that you report that to us within 72 hours of your service. We give a 10 day grace period after your report to adjust your hair color or cut. This is to ensure that your adjustment is as close to your original appointment as possible. 

 

Please speak to the Salon Artistic Director in private if you feel like there is a larger adjustment that needs to be made. Depending the nature and cause of the adjustment needed the Artistic Director will determine the proper course of action.

 

hair history policy

we ask that you are completely honest about your hair history if you are here for your first color correction service. we cannot help and better serve your hair needs without knowing if you have put box dye on your hair recently (within the last 2 years).

We understand that having policies may be the reality you don't want to face when it comes to getting your hair done, but they need to be in place to protect our staff as well as our clients.

Thank you for understanding!